A world where exceptional service is the norm— not a surprise
Our Purpose
We help owners and frontline teams translate care into consistent, measurable experiences. Through practical training, coaching, and playbooks, we turn service standards into daily habits that drive revenue, reviews, and repeat business.
What We Believe
People first. Happy teams create happy guests.
Consistency wins. Clear standards and simple systems beat talent alone.
Culture is the product. Values show up in tone of voice, body language, and follow‑through.
Training must be usable. If it’s not practical on a busy shift, it won’t stick.
Hospitality is universal. Whether Kingston or Kansas City, respect and warmth translate across cultures.
Serving the US & The Caribbean
“Our reach extends throughout the US and into international markets, where we provide scalable, results-driven service training tailored to local needs.”
Support for Communities
At SparkPoint Consulting, we believe that service extends beyond the walls of a business—it reaches into the heart of the community. Our commitment is not only to elevate hospitality and customer service but also to create opportunities that empower individuals and strengthen neighborhoods in both the United States and Jamaica.
“Your customers deserve service that sets you apart. Connect with us to explore tailored training solutions designed to drive loyalty and growth.”
“Vanessa Chrouch — Founder & Director”
Contact
“Feel free to contact us with any questions or to schedule a consultation.
Email
email@example.com
Phone
(407) 796-1755